常见外贸问题与解决话术

一、客户看了邮件不回复

 Could you tell me the reason for your failure to reply? Is it the price factor that  makes you hesitate, or have you already chosen another supplier? 您能否告诉我，未能回复的原因是什么呢?是价格因素让您犹豫不决，还是您已经选择了其他供应商呢?

 2.As a friendly reminder, the offer will expire this Wednesday.Do you think the  price is feasible? 友情提示，该报价即将在本周三失效，请问您是否认为这个价格是可行的呢?

 3.The email I sent to you before may be engulfed by a large number of emails, you  did not see, I will send you again. 之前给你发的邮件，也许是被大量邮件吞没，您没看到，我再给您发一次。

 4.If you have any doubts or confusion, please do not hesitate to communicate with  us. 若有任何疑虑或困惑，请务必及时与我们沟通交流，无需迟疑。 

二、客户表示报价比同行高 1.I believe you will make a decision to choose me after the comparison. 我相信您在对比之后，会做出选择我的决定。 2.Although our price is slightly higher than the market, many customers still  choose us after weighing price and quality, not because they have a large budget, but  because they understand the importance of quality. 尽管我们的报价相较于市场稍高，但不少客户在权衡价格与品质后，依然坚定地选择了我们，并非由于他们的预算充裕，而是他们深谙品质的重要性。 3.Do you always choose the lowest price for your products? 您的产品都是选择蕞低价的吗? 4.No one would deliberately overbid their customers. 没有人会故意报高价驱离自己的客户。客户说价格太高了 1.A lot of clients say that, but they still work together for a long time. 很多客户都这么说过，但还是合作了很长时间。 2.We offer a wide range of price points to meet different product needs. 我们提供多种价位选择，对应不同产品需求。 3.After all, the key is to ensure that the solution fits your specific needs and budget,  as you will surely agree. 毕竟，最关键的是确保方案符合您的具体需求和预算，这一点您肯定也会认同，对吧。 4.We have a stable group of long-term customers, they continue to choose us  mainly because of the high degree of recognition and trust in product quality and  service. 我们拥有一批稳定的长期客户，他们持续选择我们的主要原因在于对产品品质和服务的高度肯定与信赖。