应对客户讨价还价的20个话术思路技巧。

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钟朋菲
五星军团-河北金实金属制品有限公司

以下20个话术思路可以借鉴,不要照搬,可以改成适合自己的话术。


一、试探客户真实意图How much discount do you have in mind?(您的目标折扣幅度是多少?)适用场景:初步了解客户心理预期Is price your only concern, or are there other factors?(价格是您唯一考虑的因素吗?)适用场景:判断客户是否真心想合作Could you share the competitor's quotation for reference?(能否提供其他供应商报价作为参考?)适用场景:客户声称有更低报价时
二、强调价值与质量Our price reflects superior materials and 3-year warranty.(我们的价格包含优质材料和3年质保。)适用场景:客户质疑价格过高时Cheaper alternatives often compromise quality.(低价产品通常存在质量隐患。)适用场景:对比竞品时Attached are our SGS certificates for your review.(随附SGS认证供您查阅。)适用场景:需证明专业性时
三、设定谈判条件We can offer 5% discount if MOQ reaches 10,000 units.(若起订量达1万件,可享5%折扣。)适用场景:以量换价A 3% discount applies to orders placed before Sept.30.(9月30日前下单享3%优惠。)适用场景:限时促销Payment by T/T in advance unlocks 2% extra discount.(电汇预付可额外享2%折扣。)适用场景:优化付款条件
四、柔性拒绝技巧This is our cost-based bottom line.(这是基于成本的最低价。)适用场景:坚守价格底线时We've already optimized all production costs.(我们已最大限度压缩成本。)适用场景:客户持续压价Further reduction would compromise after-sales service.(继续降价将影响售后服务。)适用场景:强调长期合作价值
五、转移谈判焦点Let's discuss how to add more value instead of just cutting price.(不如探讨如何增加产品价值而非单纯降价。)适用场景:避免价格拉锯战Would you prioritize fast delivery over 2% price difference?(您是否更看重交期而非2%差价?)适用场景:突出时效优势Our free sample service saves your testing costs.(免费样品服务可为您节省检测成本。)适用场景:转移成本考量
六、高阶谈判策略As a valued client, we'll allocate a 2% goodwill discount.(作为尊贵客户,特批2%友情折扣。)适用场景:维护老客户关系Price may vary slightly due to raw material fluctuations.(原材料波动可能导致价格微调。)适用场景:预留谈判空间We'll match any verified competitor's price.(我们可匹配经核实的竞品报价。)适用场景:应对比价
七、终极话术This final offer includes all our best terms.(此最终报价包含我方最优条款。)适用场景:结束谈判Let's sign this contract before prices change next quarter.(请在下一季度调价前签约。)

发布时间:2025-09-22 07:07:11
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