跟进客户其实就呈在跟进人心!

一. 跟进许久没有订单的老客户

I hope you're doing well with everything going on right now.I haven't heard back from you since my last follow-up.I have to assumethere might be some issues with our business relationship.

简单寒暄:希望诸事顺利，一切安好。生开门见山:上次跟进后便没有收到您的消息，我猜想我们合作上可能出现了问题。期待回复:请告知我这边可以做些什么，

二. 突然没有消息的老客户

Hope this email finds you well.

I'm checking up on you it is been a long time since we last communicated.

Enclosed kindly find an updated Quotation for the items you havepurchased regularly.It would mean a lot if you let us know what you think.We are onstandby for any further discussion.

3天-5天-1周跟进一次，主动出击，附上报价单

三、跟进过程中已读不回

1、lf you have indeed made a purchase with another supplier, please let me know,and I'll make sure not to bother you anymore.

试图降低客户对你的防备

2、Since l haven't heard back from you.l have to assume there might besome issues with our business relationship.Please let me know if l canbe of any help.

给客户提供实际的价值，引起他的兴趣

3、 lf you haven't made your decision yet, i'd feel like I'm not doing myjob properly by not reaching out to you.立人设的步骤，就算这次没有合作，也可能会有下次

四、主动了解需求,建立客户信任

1、Please feel comfortable to tell us your purchasing budget.We promiseto keep it strictly confidential and provide the best solution within youraffordability.

“请放心告诉我们您的采买预算，我们承诺将严格保密并在您的结束范国内提供最佳的方案。

2.Can you tell us your budget range? That way l can tailor my suggestionsmore accurately to what you're looking for.上可以透露一下您的预算范围吗?这样的话我就可以为你量身定制一款合适的方案。

五、跟进边界感较强的客户(提供情绪价值#过度热情，适度即可)

1、I totally understand your concerns. When it comes to selectingproducts, it's important to be caution and deliberate as you are.上我完全理解您的顾虑，在选择产品时，应该和您一样谨慎。

2、 If you believe me, we can work together. lf you need me I'm here asa professional. Whenever you look for me, rube ready to help.

如果你相信我，那我们可以合作。如果你需要我，我会以事人士的身份出现。每当你找时，我会随时准备提供帮助

元、

六. 打消客户疑虑

Many of our customers had the same questions initially,but they werevery satisfied after using it. Let me share some feedback with you.

我们有许多客户开始时也有同样的疑问，但他们使用后都非常满意。让我分享一些反馈给你听。

2、Regarding after-sales service, we have a professional team to handleany issues. You can rest assured when purchasing our products.

我们有专业的团队来处理关于售后服务的任何问题。您完全可以放心购买我们的产品。