常遇客户问题解答

1.The model we recommended has been a best seller for nearly one year.

这个款型很好卖，畅销了将近一年。

2.It's selling like hot cakes and we have lots of regulars now. Would you like to consider a trail order?

它非常热销，我们有很多回头客。你愿意考虑下试单吗？

3.This style now is in great demand. We got tons of enquiries from other areas.

这款现在需求特别大，我们收到很多其他地区发来的询盘。

4.They are not only as low-priced as other makers, but they are distinctly superior in the following respects.

我们的产品不仅与同等产品一样价位低廉，而且在以下一些方面更

具有先进之处。

5.We have the best design team, and our techniques are leading the field.

我们有最好的设计团队，我们的技术在这个领域处于领先地位。

二、客户已读不回的「常规跟进」

1.Since I haven't heard back from you. I have to assumethere might be some issues with our business relationShip.Please let me know if I can be of anv help

因为一直没收到你回复，我们的业务关系可能存在一些问题。如果我能为此提供任何帮助，请告知我。

2.Can I know what is the reason for not replying to themessage, the price or what you have another supplier?

请问不回复消息的原因是什么，价格或者有其他供应商吗

3.For so many days no response from you, I would like tofollow up on the reason. If it's because of the price, I could try to apply for a discount for you.

这么多天没有收到你的回复，我想了解一下原因。如果是因为价格的因素，我可以尝试为你申请折扣。

4.I've attached another proposal for you to review. Please look it over and let us know about your thoughts.

我已附上另一项提案供您审阅。请仔细查看并告诉我们您的想法。

三、价格谈判

1. In fact, the profit of this order is already very low.

事实上这个订单的利潤已经非常低了。

2.My offer was based on reasonable profit, not on wildspeculations.

我的报价以合理利潤为依据，不是漫天要价。

3.Moreover, we've kept the price close to the costs ofproduction.

再说，这已经把价格降到生产费用的边缘了。

4.You'll see that our offer compares favorably with the quotations you can get elsewhere

你会发现我们的报价比别处要便宜。

5.I'm afraid you won't find another comPany who will give you a cheaper price than ours.

恐怕您不能从其它公司获得比我们更便宜的报价了。

6.It's not me who determines the price, it's the value andQualityof the product.

决定价格的不是我，而是产品价值和品质

7.You can always find the lower price but quality is definitely different.

你永远可以找到更低的价格的，但质量肯定不一样的。

8.On the surface, it may seem that way but let s talk about some of the reasons our product has a higher price point.

表面看来是一样的，但是我和你讲讲为何我们产品会更贵一些的原因。

9.Could you please advise your budget? So we can see if there is any other solution for you

能否告知你的预算。我们看看还有没有其他方案。

10.Please understand we have kept the price close to the cost of production and cannot offer you any more discount

报价已经接近我们的成本价，所以无法再让步了。请你理解。

四、合理催单

1.The ChristMas season is coming, Shipping space willbecome very tight, and Shipping costs will also fluctuatesignificantly. Please

confirm your order as soon as possible.

圣诞旺季即将到来，艙位会变得很紧张，另外运费也会明显波动，请尽快确认订单。

2.Our Spring Festival holiday is coming soon, and thefactory will be on vacation during that time. Please confirmyour order as soon as possible to avoid delay in delivery.

我们的春节长假即将到来，那段时间工厂都会休假，为了不延误交货请尽快确认订单。

3.The end of the year will be the peak Shipping season forour comPany. If your order is ready, please send it to us inadvance so that we can arrange the production plan in time.

年底将是我们公司的出货旺季。如果您的订单准备好了，请提前发送给我们，以便我们及时安排生产計划。

4.Our products are in high demand and supply is limited, so we recommend that you confirm your order as soon as possible.

我们的产品需求量很大，供应有限，因此建议您尽快确认订单。

5.Busy production is approaching. Kindly inform you that our factory is working at a full capacity. The earlier you place the order, the sooner we can schedule the production plan.

旺季将至，我们生产期已经排得很满。你越早下单，我们才能越快排单。

6.As the price of raw materials is going up recently, we kindly advise you to place your order without delay.

因为最近原材料价格一直上涨，我们想建议您尽快下单为好。

7. Because of the busy production season, we need to queue for theavailable shipping space. Please make your decision as soon as possible to avoid further delay.

由于现在是旺季，我们还得预留时间排仓。请尽早做决定，避免进一步延迟。

8.Price quoted is only valid by next Monday. We are afraid price has to be reviewed then. Please try to close the order as soon as possible.

报的价格下周一就无效了。恐怕到时价格要重新评估。请尽快做决定下单。